Lost Orders
The Twisted Cap assumes no responsibility for lost orders due to:
Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and if returned to us, you will be responsible for reshipping your package to you. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS.
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.
What is the cut off time for shipping
Payments deposited after 9:00PM will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.
Is shipping discrete
Absolutely! All orders placed on Thetwisedcap.com are sent in a plain box or envelope with nothing written on the outside as to the contents. Shipments are sent via Express Post with a tracking number included.
How much is shipping
Flat rate shipping 20.00, and orders over 120.00 free shipping across Canada, all orders are tracked.
What if my order doesn’t arrive
If for any reason your order is not delivered, your order will be replaced with a new shipment.
The Twisted Cap assumes no responsibility for lost orders due to:
Contact us
Contact us through our live online chat or text us at 833-944-0037